911 Crisis Center, Positive Impacts

S1 E1 • 21m • HDTV14

Dispatcher Essence Sullins and the night shift take nonstop emergency calls from 6 p.m. to 6 a.m.

S1 E2 • 21m • HDTV14

Dispatcher Christine Mazzeo says goodbye to the work family she has been with for over 12 years.

S1 E3 • 21m • HDTV14

Trainee Matt Reinke must navigate the night shift, the callers and his fellow dispatchers.

S1 E4 • 21m • HDTV14

Supervisor Charline Polk is faced with a situation that chills her to the bone.

S1 E5 • 21m • HDTV14

The team must piece together the puzzle of a possible kidnapping; Nancy's wedding.

S1 E6 • 21m • HDTV14

Melanie McCavish and the team ramp up when a barrage of shots-fired calls come in at the same time.

S1 E7 • 21m • HDTV14

Pregnant dispatcher Abby Encarnacion navigates 12-hour shifts and taking highly emotional calls.

S1 E8 • 21m • HDTV14

Marra Wargo leads the team through a storm of emergencies, panicked witnesses and a dog in danger.

S1 E9 • 21m • HDTV14

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.

S1 E10 • 21m • HDTV14

Nothing shakes Christine Mooch Muccino to the core more than when she learns of a crisis at home.

S1 E11 • 21m • HDTV14

A traffic stop turns into a full-blown pursuit, and an accident leaves a motorcyclist motionless.

S1 E12 • 21m • HDTV14

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder.

S1 E13 • 21m • HDTV14

Dispatcher appreciation week begins, and while morale is high, the crime rate seems to be higher.

S1 E14 • 21m • HDTV14

Dispatch Appreciation Week is in full swing, with raffle tickets flowing and costumes aplenty.

S1 E15 • 21m • HDTV14

Jessica Merkosky taps into her cheerleader past to raise her team's spirits; families in crises.

S1 E16 • 21m • HDTV14

Donna Majoros needs support when she is faced with a call that brings a past trauma into the light.