How can we help?

I got an email that my plan has been changed and I’ve been switched to Peacock’s free plan. What happened?

Either you have recently requested to cancel your Premium or Premium Plus plan and you’ve reached the end of your current billing cycle, or we’ve had an issue charging your card. You can restart your Premium or Premium Plus plan at any time in ‘Account’.  

Additionally, you may have lost eligibility you previously had through Xfinity or Cox due to a change in your cable package or if you recently changed cable providers, you may no longer be eligible for Peacock Premium through your new provider. 

Did you find this helpful?