I got an email that my paid plan was canceled. What happened?

Either you have recently requested to cancel your Premium or Premium Plus plan and you’ve reached the end of your current billing cycle, or we’ve had an issue charging your card. You can restart your Premium or Premium Plus plan at any time in ‘Account’.  

For Xfinity and Spectrum, you may have lost eligibility you previously had due to a change in your cable or internet package or if you recently changed cable or internet package providers, you may no longer be eligible for Peacock Premium through your new provider. Please contact your provider to confirm your eligibility.