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How do I fix issues with slow loading or buffering on Peacock?

When you watch Peacock, the video transmission isn’t sent to your device in one continuous “stream”. Instead, it’s sent in bite-size “packets”. If there’s a delay in transmission, your show pauses while it waits for the next packet. This is known as buffering.

 

Quick buffering tips:

  • Reduce the number of devices currently streaming Peacock on the same network.
  • Reduce the number of devices in use on the same network. - Having multiple devices simultaneously use the same network can slow loading time. Are you or someone else using a games console, cell phone, tablet, PC or Mac on the same network while you are trying to enjoy Peacock? Disconnecting other devices could help speed up your Peacock streaming.
  • Stop any large simultaneous downloads on the same network.  If you’re playing online games or downloading or uploading large files while trying to watch a Peacock show on the same network, this could cause buffering.
  • Test your internet connection speed. If you’re using Wi-Fi or broadband, we recommend a speed of at least 2.5Mbps. For 3G or 4G devices, we recommend a minimum speed of 450Kbps.

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