Using Peacock

How do I fix issues playing Peacock on my device?

<div>
<p>If you are experiencing technical issues, please try the following steps:</p>
</div>

<ul><li> Close the Peacock application on your device. Also close any other applications you may have running in the background. After all the applications have closed, relaunch the Peacock app.</li><li> Restart your device by unplugging the power or fully powering down, waiting 20 seconds, then plugging the device back in or rebooting.</li><li>Check the device’s internet connection. Please make sure you have a strong enough connection for streaming.</li><li> Clear your device’s cache and data. You should be able to clear cache/data in your device’s settings menu.</li><li>Uninstall and then reinstall the Peacock application on your device.</li></ul>

<p> </p>

Terms of Service

Privacy Policy

Accessibility

CA Notice

Ad Choices

Your Privacy Choices

Help

Careers

Advertise with Us

Commercial Sports Access

Sign In

Get Started

Watch Peacock

Manage Profiles

Account

Help Center

Sign Out

My Account

Facebook

TikTok

YouTube

Instagram

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for Peacock so we can look up your account.

Find your account

On your card statement, after 'Peacock TV',  you'll see a 5-character billing descriptor next to the item you have been charged for. For example: 'Peacock TV 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn’t find a match

Still can’t find it? Try our account finder

We’re sorry, your feedback could not be submitted. Please hit ‘Resend feedback’ to try again.

Oh no! Something went wrong.

We're sorry, your feedback could not be submitted. Please hit 'Resend feedback' to try again.

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Peacock Community

Get in touch

Help Home

Peacock.com

Send us a message

Survey

Send us a message at any time. We aim to get back to you within 24 hours.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Peacock services and platforms. By using this website or closing this message you agree to 

Email Us

Oops! Something went wrong.

You can cancel, buy and restart Peacock Passes in your Account.

Sign in to your Peacock account to cancel or pause your Peacock Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am–11pm.

Want to talk about broadband? Get in touch between 8am–8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Peacock account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Peacock customers. Available 24‑7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Peacock.

Unfortunately, there are still problems with the service at the moment. Click here to learn more.

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Login to subscribe to email updates about this incident

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for “%{searchParameter}”

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Peacock customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.