Help Center

How do I resolve audio issues on Peacock?

If you are experiencing technical issues, please try the following steps: 

First, try streaming other content to see if the audio issue is on a specific piece of content.

If the audio issue seems to only be on a specific piece of content, please select the Get in Touch button on this page and let us know.

If the audio issue is persisting on all content, please try the following troubleshooting steps: 
  • Close the Peacock application on your device and any other applications you may have running in the background. After all the applications have closed, relaunch the Peacock app.
  • Restart your device by unplugging the power or fully powering down, waiting 20 seconds, then plugging the device back in or rebooting.
  • Check the device’s internet connection. Please make sure you have a strong enough connection for streaming.
  • If you are on a mobile device or on the web, clear your device’s cache and data. You should be able to clear cache/data in your device’s settings menu.

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